I think a public apology, if mean't, must be accepted and fine they can't bring that person back. I believe sueing should a last resort, if it has been neglect or nastiness on their behalf then yes sueing is the way to go. Dad saw a woman in A&E once who had a broken arm which she had obtained from falling, or slipping rather, off a ladder in a shop, she said she was going to sue them because it never had yellow and black tape on the sides, now how is that their fault when she was the one who slipped on it? Sometimes sueing is not the answer, that money could go into something else which would benefit everyone. Sueing, although some consolation, it will not bring the person back, if died, who can compensate for that? Sometimes apologies are not enough, but why would sueing them make any difference, its not going to make up for that someone who has died is it? and it may be taking money out of care which could be going to treat patients who are in a similar situation as your loved one was. Although I do approve in some aspects, sueing is not always the way to go about it.