I went to order my heating oil from Scottish Fuels (other suppliers are available
) and got a price of 52p a litre, well down on what I paid last so splashed out and ordered 1000 litres! They were doing some deal when you phone the local rep rather than the main office apparently.
Being a good daughter, I gave my Mum the phone number and told her to order hers direct through them too but she was put through to the main office. Anyway, she asked for 1000 litres and was quoted 68p a litre
which she of course queried so they asked her if she would like to be through to the sales team and they then offered her 63p a litre. Mum being Mum, demanded to know why her daughter had ordered oil the day beofre and only paid 52p as opposed to 63p. They put her on hold and came back with oh yes we can do it for you today at 52p after all......
now on every 1000 litres thats a lot of money saved, or a hefty profit for the oil suppliers when customers just accept the first price! I'm slowly trying to educate mum on loyalty doesn't always pay, especially when it comes to your utilities!