NFU Mutual Smallholding Insurance

Author Topic: E mail help please  (Read 1236 times)

Roxy

  • Joined May 2009
  • Peak District
    • festivalcarriages.co.uk
E mail help please
« on: July 23, 2013, 12:53:38 pm »
Two unknown messages in in box this morning - same woman as before, so did not read, and deleted them.
No new emails which is strange as usually enquiries for carriage weddings.  Sent an email to our account, and it bounced back as not deliverable to that account as it was no longer valid.  I can get on the emails and read the old ones. 
Desperately need my email system working.  Have tried myself, but when I went into the programmes, there is no email in the drop down box listed at all?  Help!! 
My phone has locked up now as well, and that had emails on it - has it been hacked or something again?  I have disabled the email address from my phone now. 
How do I restore my email address again - although on the mail account itself its actually there, so may not let me restore it as such?
 
Voss Electric Fence

doganjo

  • Joined Aug 2012
  • Clackmannanshire
  • Qui? Moi?
    • ABERDON GUNDOGS for work and show
    • Facebook
Re: E mail help please
« Reply #1 on: July 23, 2013, 01:10:05 pm »
Dan will be able to help, but it sounds like your email account has been hacked and they have sent out the maximum number of emails for the day.  Should be OK tomorrow.  How often do you change your password?  Is it a Hotmail or Yahoo account - they are prone to hacking.  Or Livemail too..

I change my passwords at least every three months,. and I had to completely delete my Hotmail account and livemail account some years ago because of continual hacking.
Always have been, always will be, a WYSIWYG - black is black, white is white - no grey in my life! But I'm mellowing in my old age

shygirl

  • Joined May 2013
Re: E mail help please
« Reply #2 on: July 23, 2013, 01:12:44 pm »
my yahoo account was hacked after trying to access it via my mobile. i did manage to change passwords but it took a while to sort, and could only be done via my laptop. im a computer dunce so cant really help.
who are you with?

Greenerlife

  • Joined Mar 2009
  • Leafy Surrey
Re: E mail help please
« Reply #3 on: July 23, 2013, 01:19:44 pm »
...or it might just mean that your isp or email server is out.  Try again later.

Dan

  • The Accidental Smallholder
  • Administrator
  • Joined Oct 2007
  • Carnoustie, Angus
    • The Accidental Smallholder
    • Facebook
Re: E mail help please
« Reply #4 on: July 23, 2013, 01:49:58 pm »
If it's an email account linked to your ISP account (e.g. address@btinternet.com) then contact the ISP's support directly by telephone.

If it's a free email provider (Yahoo, GMail, etc) take a look at their support pages, they will have processes for reporting and recovering from account hacking.

If it's an email account provided by a web host and tied to a domain (e.g. your @festivalcarriages.co.uk account) check the host's status page. I can see that address is hosted by 123-reg and there's nothing on their site about outages.

Agree with Greenerlife - with electrical storms across the UK this morning there could be local network issues (our broadband kept dropping out every 15 minutes or so), so try again, or get someone else to try (PM me the email address and I'll try).

HTH.

Roxy

  • Joined May 2009
  • Peak District
    • festivalcarriages.co.uk
Re: E mail help please
« Reply #5 on: July 24, 2013, 10:52:19 am »
Thank you for your replies.
Doganjo kindly sent me an email to see if it got through  - other people had done this, and had their mail returned.  For some reason, Annie's email reached me :)   so at least I know its working now.  I have removed my email from my phone, because this happened a while back.  Its wrecked my phone, as well as my emails.  An inconvenience, but would rather do without emails on my phone than no emails at all!!

doganjo

  • Joined Aug 2012
  • Clackmannanshire
  • Qui? Moi?
    • ABERDON GUNDOGS for work and show
    • Facebook
Re: E mail help please
« Reply #6 on: July 24, 2013, 05:00:46 pm »
Doganjo kindly sent me an email to see if it got through  - other people had done this, and had their mail returned.  For some reason, Annie's email reached me :) 
Ah but it wouldn't DARE not get to you!  :innocent: :innocent:
Always have been, always will be, a WYSIWYG - black is black, white is white - no grey in my life! But I'm mellowing in my old age

 

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