Do I have a story about Car Insurance tonight! I am furious with Direct Line.
My car insurance is with Direct Line, and my car tax is up tomorrow. So last week I went looking for my paperwork. I found everything except my insurance cert, so last night I tore the place upside down looking for it. And I still couldn't find it. So today when at work I checked my bank account, to note that Direct Line hadn't taken my Direct Debit from my account since April last year. So I phone them up, for them to say "you haven't renewed you insurance with us". But I say, I don't have to- you send out the renewal, and if I am happy with it the cover just continues.
So the lady goes away and has a look. And she comes back saying- I'm sorry, we didn't send you your renewal notice last year, so you've had no insurance since the 29th April 08!!!!!
The funny thing is, they did this to my mum as well, but they wrote to her in July saying they'd realised they hadn't sent it out and apologising for the mistake!
So I have car insurance with Direct Line from today, but I' going to have good shop around now, and if I find it cheaper I'll be using the cooling off period and cancelling with them. The annoying thing is that because I work for RBS- I actually get a staff discount with Direct Line.
ANyway rant over- but I'm going to write to them to seriously complain.
Beth