I know Lillian. They were running a special offer on winter tyres, so I ordered four. Unfortunately, the day of the fitting appointment coincided with the big snowfall we had here, and by the time I dug the car out two days later, they had accidentally sold 'my' tyres to somebody else, before running out of stock throughout the whole country!
They've been giving me the run around ever since then, so I shan't be darkening their doors again. Just very glad we had the Landy as well, or we'd have been snowed in for a fortnight!!