Don't bother emailing them, they really don't seem to do modern technology! We have used them a couple of times and they are great but best if you phone them, also don't expect paying to be easy if you are thinking about paypal or credit card or anything like that. We finally got their bank details to BACS them but think they wanted a cheque. Service is however great and we got lovely piglets from it. Did it ourselves with little experience.