Most incubators have their sensors just above the eggs.
if your eggs are hatching poorly at 24 days and they are chicken eggs then I'd guess your temperature is definitely too low.
It's probably sitting around the low to mid 30's at that sort of hatch rate. Were they weak chicks?
A proper medical thermometer or similar is worth having just to double check the temperature, not a cheapy digital type, a good one, go chat up a nurse
Many of the incubators on the market can actually display the wrong temperature on the readout but most of the better models can be calibrated.
A fan and a temperature check should sort out your teething problems