I see a lot of posts on here with relatively expensive incubators having a bad time.
I've a 'cheep'
ebay incubator £30 just hatched 10/11 light Sussex eggs, I splosh some water in it every couple of days, I have to manually turn each egg 3 times a day
and get what I think are really good results. I wasn't expecting so many chicks this time round so the incubator was pretty full, I just took out the chicks that had partially fluffed up and popped them in their brooder while the rest hatched.
I've hatched ducks & Wyandottes (same as above, same temp, splashing of water etc)
Sorry that's not much help! Good luck with your current hatch.