Oh no!
We're both coming - with cake!!
We had the same problem a couple of weeks ago, took BT about a week to fix it - they said a lot of hubs were going down due to the lightning (so much for surge protection!). Then the electricity went down last week, but SSE were brilliant, got it back up in about 4 hours. I hope she gets it sorted soon (and makes the most of the peace and quiet in the interim!).
Angela and Jon