[darkbrowneggs]

Not certain what is going on.  Fortunately my mifi is under a different contract otherwise I would be completely stuck


I have checked my account which is paid d/d each month and in any case I still have 104 minutes unused


I am about to change my mobile ph, and they talked me into a Galaxy but when it arrived it was too big for me to comfortably use so I sent it straight back.  I can only assume they have made a mistake and switched the old phone off. but now I have no way to contact them.  All the site says is phone, which I can't or visit a shop, which I can't


I have put up a couple of messages on their forum, but am not hopeful of a response
 

[Berkshire Boy]

Have you tried turning the phone off and then back on. Mine sometimes refuses to make calls and that works. If not I would guess they have turned your old sim off.

[darkbrowneggs]

I get a garbled message from orange saying


mumble mumble....  call is barred from this phone ... I am sorry ...Goodbye


I did what you said and it sprang back into life    [size=78%]- i went through all the press one press two things then she said - I will connect you with an operator.   I thought great.  Then ..... I am sorry calls from this number are barred !!!![/size]

[smithycraft]

Don't know if you are on Twitter but if you are they are @OrangeUK.  I have had much better results from tweeting these big companies than by phoning them.

[darkbrowneggs]

perhaps I will join


Any downsides or things to do/not do on Twitter?

[doganjo]

perhaps I will join


Any downsides or things to do/not do on Twitter?

Tweet don't chirp 

[darkbrowneggs]

ok so I've joined twitter.  How do I tweet?

[doganjo]

Log on to twitter, search panel is top right, search for orange business - @orangebusiness I think.  Click on follow and that connects you to them. Click on their name and a box comes up on screen,  on right is tweet orange business, click on that and a dialogue box should appear where you can type a message - but keep it short - only 140 characters.

[darkbrowneggs]

Well I have been driving all day, but I had a go last night and I dont know how I did it but I must have done something because there is this - how do I direct mail, assuming that is what dm is

[/t][/t] [/size]EE[/size][/color][color=rgb(153, 153, 153) !important]@EE[/color][/t][/t] [/color] [/size] [/size] Follow[/c][/t][/size] [/size] [/color][/color]@ssc3595 Hi, please follow and DM us so we can help you further with your issue. Thank you[/font][/color][/size][/color][/size][/color][/t][/t]

[doganjo]

Nor do I, but but I see you've asked and they haven't replied yet.  I googled -

To send a direct message via the web:
Sign in to your Twitter account.
Click on the envelope icon in the top right navigation bar.
You'll see a pop up showing your direct message history. Click the New message button.
In the address box, type the name or username of the person you wish to send a message to.
Tip: Make sure that user follows you. You can only send direct messages to users who follow you, even though you can receive messages from any user that you follow.
Enter your message and click Send message.

[darkbrowneggs]

I have had another little go - We will see what that bring - thanks 

[mowhaugh]

DBE. I am in awe of you takling the whole twitter thing, and good luck sorting it out.

[darkbrowneggs]

Havent got a clue what I am doing, but at least orange have seen and posted, so maybe something,  Its better that not being able to contact them at all - so thanks smithycraft 






Maybe - if I can work out how to use it I will stick my travel journal on there. 

[Victorian Farmer]

Lets help try bamford6 and il tweet you and then we will sort and the next qwestion where are you /all the best.

[darkbrowneggs]

I am 3 miles south ov Aviemore at Dalraddy Carvan Site.  Its ok but I wouldnt mind moving on if I could plus it gets me a bit nearer to the ferry, just in case the snow decides to come in a bit more determindley


This is the pub I am heading for on Loch Ness - I looks really nice and the food has good reviews


http://www.thedoresinn.co.uk/