[tizaala]

after Gabi's aborted flight to Munich yesterday we rang Singapore airlines and explained why she couldn't make it to the airport, so they booked her onto this morning's flight and e-mailed her new ticket, It snowed most of yesterday , so last night we rang them again- they booked her onto Sundays flight and again e-mailed her new ticket. I tentativeley asked if we had to pay as it was such short notice,
 " No , your ticket is paid, these are exceptional circumstances, we do understand your difficulty in getting to the airport , if we have to keep doing this every day then we will, have a nice day......"
Try getting that from Easyjet or Ryan..
It snowed all night and is still falling .this mornings pics taken at 0500hrs.  Will it be gone by Sunday ?

[HappyHippy]

Wow, great customer service Tiz 

Hope the snow is all away for Gabbi for Sunday 

[Bionic]

Hope Gabi manages to get her flight  .  I have flown Singapore Airlines a few times and their service is very good.

[deepinthewoods]

wow, that is what you cal service. hope gabi makes the flight,

party???

[YorkshireLass]

 
I do like Singapore airlines.
Hope it all works out.

[Rosemary]

Hope Gabi makes her flight 

Good service from the airline too.

[happygolucky]

  that IS good customer service, I missed my prbooked train (chatting ) and had to pay again for another ticket on the train a few mins later.....another £99.....I  wonder who my Ex is flying back from Australia with? hes going to got a shock, hope he packed his thermals 

[Lesley Silvester]

I'm very impressed.  Hope Gabi makes it this time.

Sandy, that's very charitable of you.  If it were my ex I'd be hoping he DIDN'T bring thermals.   

[tizaala]

We rang them again last night to cancell as we are still snowed in. they have now moved her to Tuesday . They are brilliant , and so helpfull and understanding of the situation, can't praise them enough. 
 
Our landlord came to feed his animals yesterday--got stuck in a five foot snowdrift- had to walk here and get the tractor with the big bucket and dig his truck out, he was the first person down the lane for two days , horrendous conditions,
So sorry for all the folks with no electricity  and heating.