Author Topic: One of those emails has arrived (Read 4785 times)

Hilarysmum · « **on:** June 10, 2009, 08:00:56 am »

Hi have just had an email from Abbey National Customer Services to advise me that my account might have been hacked and to follow the steps to confirm details of my account. Even were I daft enough to believe it I dont bank with Abbey. I would like to forward this email to the appropriate authorities. Who and where are they. Does anyone have an address I can forward it to. Thanks

jameslindsay · « **Reply #1 on:** June 10, 2009, 08:31:57 am »

I receive a few of these things too and the first time it happened I phoned my bank and to be honest they didn't care. They told me to forward it to their fraud department but there was nothing they could really do! I also receive them from banks I do not use.

Farmer · « **Reply #2 on:** June 10, 2009, 08:49:57 am »

I seem to get loads of these emails, alongside all the offers to help with my sexual prowess (or lack of it) adverts for Viagra and a plethora of offers to help me spend my hard earned cash...unfortunately there seems to be little or nothing that can be done about them...I just remove them and keep a vigilant eye on what turns up in my in-box and NEVER respond to anything that asks for me to provide any form of personal information!

I even refuse to give information over the phone unless I am confident that the caller is who they say they are...am I getting paranoid or are people just out to get me?

Farmer

sellickbhoy · « **Reply #3 on:** June 10, 2009, 10:04:28 am »

You know what, I hope these guys get away with it from time to time - might sound like a bizarre attitude - especially as my best mate had his card details swiped from a dodgy cashpoint and lost hundreds (though the bank gave it back)

I get hundreds of these things, almost daily i get natwest, RBS, HBOS, Abbey (is a particular favourite of the hackers) but i've even had tesco ones too and a few more obscure ones

I have contacted the banks, forwarded the emails to the police, even contacted my mail provider to get them to improve their filtering for these messages

Not one bank or the police have replied to my emails warning them of this attempted fraud.

So, good luck to them - and the sons of deposed Nigerian kings with £50,000,000,000 in the bank

HappyHippy · « **Reply #4 on:** June 10, 2009, 10:45:17 am »

Another more advanced banking scam is going on at the moment too - BEWARE
You get a phonecall, apparently from your bank, they say their checking security stuff and ask you to call back, when you call back they somehow manage to get your info from your phoneline and empty your bank account ! I believe they claim to be from the bank of scotland or the royal bank of scotland.
It was on Watchdog, so if you get a call asking you to call back, beware - or ignore it !

doganjo · « **Reply #5 on:** June 10, 2009, 10:57:20 am »

emails like these can be forwarded to phishing@ followed by the name of the bank/organisation's website - e.g. phishing@paypal.co.uk

I phoned banks on a couple of occasions and they were EXTREMELY concerned - The Royal Bank of Scotland, First Direct, and Clydesdale.

Hilarysmum · « **Reply #6 on:** June 10, 2009, 07:02:22 pm »

Thanks all, and especially Doganjo, I will forward to the phishing site.

Fluffywelshsheep · « **Reply #7 on:** June 10, 2009, 07:30:25 pm »

It was royal bank of scotland, IF you do get these phone call get a different phone to called them back (they are recommending using a mobile as they havn't been able to 'alter' mobiles

Linz

northfifeduckling · « **Reply #8 on:** June 10, 2009, 09:23:24 pm »

wouldn't it just do to phone your bank under the number you always use, if you're not sure? Certainly some people new to this problem and old people do fall for it. Most of us are gullible in an unguarded moment...

ballingall · « **Reply #9 on:** June 10, 2009, 11:30:43 pm »

ALWAYS use a number you know to phone your bank.

Regarding phishing emails, please do send them in. I work for RBS and we had a horrendous time with phishing and online fraud. I should know- I worked in the Online fraud department for a year. And I'm not allowed to tell you how much money we lost during that period.

We had such huge volumes of phishing, that no, we don't reply to customers who forward them to us- we weren't able to. But we use the information in those emails to take down the fraudulent websites that get your details. So it is important to send them in, and please do. Don't print them off and take them into your local branch- that doesn't work and we can't take the sites down from a printed email. Also, you need to send them to the bank that they pretend to be from. RBS can't disable fake Abbey sites for example. But you can go onto any banks website, and there will be a link somewhere for Online security- and it should have an email address to send them to.

For Natwest phishing@natwest.com and for RBS phishing@rbs.co.uk send them in- I even still have access to those mailboxes at work.

I've had to go on the phone and tell 80 year grannies that no that wasn't an email from the bank, and no, we aren't giving you your 20k back. It's horrendous, so send them in.

Fluffywelshsheep · « **Reply #10 on:** June 11, 2009, 08:58:38 am »

yeah some how the phone has been tampered with so if you phone them back on the same phone with the correct number is get switched at the rely station, to some place in asia.
That why they are recommending using a different phone to ring them back.

Linz

sellickbhoy · « **Reply #11 on:** June 11, 2009, 09:33:16 am »

Ballingall, can i suggest you get the RBS/Natwest to have a simply auto reply message saying that that they will look into your email but due to the volume of these emails it is impossible to respond to each one individually - and stress the importance of reporting these and thanking the sender ever so kindly?

as it stands right now, i don't even know if the mails i forwarded got to the right place or if anyone has looked into it - so i've not bothered sending them on since.

doganjo · « **Reply #12 on:** June 11, 2009, 03:34:25 pm »

The only way these emails can be traced is from the actual email itself. There is embedded coding that can be picked up by technical IT staff. So there is no point in printing and taking inot the branch nor posting in snail mail. The coding won't show up. It really is essential that all phishing emails should be passed on to the correct bank/building society/company.