BB we have used howards in the past and never had any problems like yours

we have had the odd hair left as was the case when we used gagens & hellets. black hairs show worst of all.
did you talk to james he is usually very helpful they really do have a good reputation for service.
having said that we are trying another new slaughter house in the new year (we just love their sausages)
we use howards for the cattle because they will hang longer than most around here.
we will have a selection of british lops in march if you want to try a white rare breed
