I may have said this on here on a previous post, lost track but, a family friends dad went to the local Dr in the Midlands he went to the receptionist as he suspected he was quite ill and they told him he must take his turn in Que, other people in the Dr's said they were happy for him to be seen before them as he looked ill, the receptionist said no, rules are rules and before he got to his turn he had a massive hart attack and died then and there, at that time it made the press and things changed, that man never used to visit the Dr's at all and the poor family never got over it. I used that same Dr's and found the staff up themselves too and often broke confidences, I always imagined that they talked about their customers amongst themselves, I really hope it all changed for the better!! The receptionist in our practice are very nice and so are the staff, only one Dr is a bit "off".