NFU Mutual Smallholding Insurance

Author Topic: Amazon and unordered stuff  (Read 1576 times)

Rupert the bear

  • Joined Jun 2015
Amazon and unordered stuff
« on: November 17, 2018, 07:25:11 pm »
Over the last few months I have received various items from Amazon obviously sent in error as I have not ordered them.
I cannot find a more convoluted and difficult method to return unordered stuff, if it were incorrect,broken,ordered in error during a late night drunken shopping spree ! then there is a way to print out a prepaid label and send it back.
But I didn't order it , a label can be generated and then you have to pay to send it back, a pain. Until today it had not crossed my mind that I haven't received the promised refund of postage.
Going through the Amazon labyrinth I find " We have received the item(s), postage will not be refunded it was not an error on our part "   
Well that boils my blood, then today yet another item arrives ,unordered  and quite very expensive.( just looked it up)
I have emailed the customer service bot to the effect of ;

Today I have received another UNSOLICITED package from you.
Please take notice that I will retain this package for 28 days during this time you may make arrangements to collect or have this item sent back to you at your own expense.

I think this is a reasonable course of action, don't you ?

Voss Electric Fence

alang

  • Joined Nov 2017
  • Morayshire
Re: Amazon and unordered stuff
« Reply #1 on: November 17, 2018, 07:48:34 pm »
Very reasonable. I would have also stated that should it not be collected in the 28 day period mentioned then it will be taken that they do not require it back and will be sold in order to pay for your previous expences and time taken in dealing with their mistakes  :excited:
I'm not scared to be seen, I make no apologies. This is me!

Womble

  • Joined Mar 2009
  • Stirlingshire, Central Scotland
Re: Amazon and unordered stuff
« Reply #2 on: November 17, 2018, 08:13:30 pm »
We have the opposite problem. When Amazon drivers finally find our farm, their computers won't let them actually give us the parcel, because it says the driver is not close enough to where it thinks we live.



I did try to contact Amazon about this, but they told me it was our fault because our 250 year old house was in the wrong location  :dunce: .
Experience is what you get just after you needed it.

pgkevet

  • Joined Jul 2011
Re: Amazon and unordered stuff
« Reply #3 on: November 17, 2018, 11:06:10 pm »
Over the last few months I have received various items from Amazon obviously sent in error as I have not ordered them.
........
I think this is a reasonable course of action, don't you ?
You should be charging for storage up until they arrange collection (and pay your fee for time wasted) ....or simply point out that the item is on the front step awaiting collection and it might rain
pgk

Mad Goatwoman of Madeley

  • Joined Sep 2011
  • Telford
Re: Amazon and unordered stuff
« Reply #4 on: November 18, 2018, 12:20:32 am »
I would add that after the 28 days, you will consider it to be a gift.

Rupert the bear

  • Joined Jun 2015
Re: Amazon and unordered stuff
« Reply #5 on: November 18, 2018, 09:38:38 am »
Well well well,
    this morning an email from an Amazon "agent" based somewhere on the planet,
asking for a list of the items and the barcodes on the respective labels. Amazon have made an initial goodwill payment ( that was nice ), probably want to keep me sweet as the combined value is now over £2K.  ( at Amazon prices ) !

Ive spent the morning so far scanning the info on to an e-mail, we shall see what happens next.


Scarlet.Dragon

  • Joined May 2015
  • Aberdeenshire
Re: Amazon and unordered stuff
« Reply #6 on: November 18, 2018, 11:02:01 am »
Out of curiosity, if they're unsolicited and you haven't been charged for them, why are you returning them???  In my view there are several possibilities here:

1) someone is using stolen credit cards to order stuff and is sending it to a "random" address which happens to be yours;
2) someone with a similar address is ordering stuff and wondering where it's gone;
3) there's a computer error on the system that is shipping to you instead of the legitimate address.

Notifying the company of the unsolicited receipt allows the company to check their system to identify the item and figure out why it was shipped to you ... if it's:
1) - the chances are the credit card owner will have reported the fraud and the payment will be disputed so they'll be happy to arrange collection to get their items back.  If their fraud department is any good, they could look to trace the MAC/IP address used when the order was placed and track how many other purchases are made from same and pass this to the fraud team as it's highly likely to be linked to organised crime.
2) - whomever ordered it will have reported it missing and therefore they'll be happy to arrange collection to get it back on its journey.
3) their IT team can find and fix the bug which is a sustainable solution.

I'd be likely to notify them on the first 3 occasions and with the final notification state than any future receipts will be treated as "gifts" as you have neither the time nor the inclination to be dealing with the issue further given that you now feel it is "harassment".  But that's just me!
Excellence is the result of caring more than others think is wise, risking more than others think is safe, dreaming more than others think is practical and expecting more than others think is possible.

doganjo

  • Joined Aug 2012
  • Clackmannanshire
  • Qui? Moi?
    • ABERDON GUNDOGS for work and show
    • Facebook
Re: Amazon and unordered stuff
« Reply #7 on: November 18, 2018, 11:11:07 am »
And Me, SD, exactly how I'd deal with it.  I certainly wouldn't have returned anything at my own expense
Always have been, always will be, a WYSIWYG - black is black, white is white - no grey in my life! But I'm mellowing in my old age

Rupert the bear

  • Joined Jun 2015
Re: Amazon and unordered stuff
« Reply #8 on: November 18, 2018, 12:00:30 pm »
Out of curiosity, if they're unsolicited and you haven't been charged for them, why are you returning them???  In my view there are several possibilities here:

1) someone is using stolen credit cards to order stuff and is sending it to a "random" address which happens to be yours;
2) someone with a similar address is ordering stuff and wondering where it's gone;
3) there's a computer error on the system that is shipping to you instead of the legitimate address.

Notifying the company of the unsolicited receipt allows the company to check their system to identify the item and figure out why it was shipped to you ... if it's:
1) - the chances are the credit card owner will have reported the fraud and the payment will be disputed so they'll be happy to arrange collection to get their items back.  If their fraud department is any good, they could look to trace the MAC/IP address used when the order was placed and track how many other purchases are made from same and pass this to the fraud team as it's highly likely to be linked to organised crime.
2) - whomever ordered it will have reported it missing and therefore they'll be happy to arrange collection to get it back on its journey.
3) their IT team can find and fix the bug which is a sustainable solution.

I'd be likely to notify them on the first 3 occasions and with the final notification state than any future receipts will be treated as "gifts" as you have neither the time nor the inclination to be dealing with the issue further given that you now feel it is "harassment".  But that's just me!
Not mine , must be someone else s, someone who has paid for it and is expecting it .I don't want or have need for these items and don't want this stuff cluttering the place up.
A couple of the items are, err of an interesting nature umm  Lepus mechanical  :thinking: :thinking:     and other stuff  :innocent:



Fleecewife

  • Joined May 2010
  • South Lanarkshire
    • Wester Gladstone Hebridean Sheep
Re: Amazon and unordered stuff
« Reply #9 on: November 18, 2018, 04:04:59 pm »



<<< A couple of the items are, err of an interesting nature umm  Lepus mechanical  [/size]      and other stuff  >>>


I'm sure they'd er fall on them with delight if you handed them into the charity shop......
www.scothebs.co.uk

Do something today that your future self will thank you for - plant a tree

Draco dormiens nunquam titillandus - let sleeping dragons lie

SallyintNorth

  • Joined Feb 2011
  • Cornwall
  • Rarely short of an opinion but I mean well
Re: Amazon and unordered stuff
« Reply #10 on: November 18, 2018, 05:10:20 pm »
Ooo, now it’s getting spooky!  In a parallel universe, someone’s doors *do* slide electronically, and their whole life takes a different trajectory....  :roflanim:
Don't listen to the money men - they know the price of everything and the value of nothing

Live in a cohousing community with small farm for our own use.  Dairy cow, beef cattle, pigs, sheep for meat and fleece, ducks and hens for eggs, veg and fruit growing

Scarlet.Dragon

  • Joined May 2015
  • Aberdeenshire
Re: Amazon and unordered stuff
« Reply #11 on: November 19, 2018, 02:16:42 pm »
There's always eBay or Facebay or free cycle....

Are you sure you haven't offended someone with more money than sense???

Having said that, it does remind me of a call I got from a credit card company a few years ago after my company credit card got cloned... asking if the 240 cases of Viagra were for business use... now it was an interesting question.... had I misused the card, would I claim 240 CASES were for PERSONAL use???  if it was for BUSINESS use then what business did they think I was in???  So I responded "I would think so yes, but a better question for you to have asked was did I order it?" to which the answer would be NO!!!
Excellence is the result of caring more than others think is wise, risking more than others think is safe, dreaming more than others think is practical and expecting more than others think is possible.

Rupert the bear

  • Joined Jun 2015
Re: Amazon and unordered stuff
« Reply #12 on: November 21, 2018, 09:06:42 pm »
This is perverse,
Hermes turned up to uplift some of the higher value as per the list , however he delivered another package at the same time   :o

Fleecewife

  • Joined May 2010
  • South Lanarkshire
    • Wester Gladstone Hebridean Sheep
Re: Amazon and unordered stuff
« Reply #13 on: November 21, 2018, 11:43:46 pm »
You can refuse to accept deliveries so the courier takes it back and returns to sender.
www.scothebs.co.uk

Do something today that your future self will thank you for - plant a tree

Draco dormiens nunquam titillandus - let sleeping dragons lie

Rupert the bear

  • Joined Jun 2015
Re: Amazon and unordered stuff
« Reply #14 on: November 22, 2018, 08:45:34 am »
You can refuse to accept deliveries so the courier takes it back and returns to sender.

I think we will have to set up  a new amazon account in Mrs RTB's name so we can identity the orders we actually order.
In the meantime the bluray player is sitting waiting...........

 

Win £10 Amazon Voucher Smallholders Veterinary Experience

Started by ashdon98765

Replies: 17
Views: 2630
Last post September 18, 2013, 09:17:42 am
by ashdon98765
What do you recycle into new stuff

Started by Tullywood Farm

Replies: 7
Views: 2020
Last post July 27, 2009, 11:21:40 pm
by northfifeduckling
Snow Stuff

Started by hughesy

Replies: 4
Views: 893
Last post January 18, 2013, 10:09:54 pm
by Mel Rice
Stuff and nonsense.

Started by SirDoolb

Replies: 24
Views: 4792
Last post April 06, 2014, 12:10:26 pm
by midtown
Dodgy Stuff in Magazines again.

Started by hughesy

Replies: 29
Views: 6494
Last post April 20, 2012, 01:55:11 pm
by deepinthewoods

Forum sponsors

FibreHut Assist Animal Care Services Thomson & Morgan Time for Paws Scottish Smallholder & Grower Festival Little Peckers

© The Accidental Smallholder Ltd 2003-2018. All rights reserved.

Design by Furness Internet

Site developed by Champion IS