I did mine over the phone, and it took about 20 minutes. I found some of the questions a bit hard to answer - like how many hens come on and off the holding over the course of a year. Well, being a hen rescue collection point, and some staying for a while that was not easy to say. Lady insisted I gave a number though. Then how many were layers, breeders, meat birds, etc. The only thing she did not ask was what I did with the eggs....and lets face it, out of 8o hens, I must get some!!!