[little blue]

my washing machine has decided it can no longer "pump out" the water after the wash cycle .... it flashes all its lights at me & refuses to unlock the door til we've played "turn me off, turn me on" for about 5 minutes!   

So we dug out the receipt - purchase date Dec 2008 and phoned Hotpoint.
after they hung up on me the first time, I finally got to speak to a real person, who said that under the "free parts" warranty we would have to (wait for it!)

  pay either £104 upfront, with no guarantee it is repairable,
 or
pay £14.99 every month for 12 months, and if they can't repair it, we get a replacement "free"  .... er no, I'll have paid £179.88 actually!     

I said no way... she put me on hold while she spoke to her supervisor, then said we could pay £11.99 per month instead!
  so hang on, if I cant afford Hotpoint's extortionate fees, they can immediately reduce it, but still its not a warranty is it!

I said I'll get back to them ...  and phoned the Hotpoint approved man down the road who will come round on Thursday, and I'm sure will charge a whole lot less to fix it, if our experience with him is anything to go by.
  So what if it voids the warranty - its no use to me if they want to charge that amount of money....   

[Sandy]

I bought a washing machine from COmet online store and failed to read the small print, as the machine is in the garage I did not notice how but the rubber seal got all tangled in the washing as it was loosly fitting in the first place, the machine was less than 8 mths old and the man from Curry's turned up and said " we don't repair anything on business premises" I was shocked but it is their policy, now I can sort of understand the washing machine but even if I bought a radio or an electric toothbrush, the same applies, mind you, I did ring up Candy and they sent a nice man out, free of charge to repair under makers warrently so that one taught me a lesson, read the small print and I cannot buy normaly from some electrical stores, I have to say I am a business and pay more!!!!

[faith0504]

heres one for you car insurance, my OH sold his car a couple of weeks ago i phoned the insurance company to cancell the policy he was told that will cost you £50.00 to cancell the policy early, "not happy" but ok he did, then a week later he got a letter in the post, from said insurance company, you owe us £30.00 for admin charges for cancelling your policy!!!!!!!!!!!! so all told £80.00 he was not very happy, alot of swearing later he phoned them up

they decided not to charge the additional £30.00 ignore the letter they said 

companies make me so mad, how much money do they make from folk who wont phone and quiry things


LITTLE BLUE, write a letter of complaint dont let them get away with it, thieving b**********s 

[Roxy]

Funny enough, our hotpoint machine is about the same age as yours, and just before we moved the furniture from the house, it decided to do exactly the same as yours.  I have spoken to our local washing machine man, and he will fix it  .......charges about £60 or so including his call out.

I do think white goods do not last as long as they used to.  I had an indesit for about 10 years, and it was great, never broke down.  Got through about 4 machines since that one.

[sausagesandcash]

We had problems with our dyson vacuum once. They literally could not have done enough to put things right. I have never dealt with a company like them before. Their attitude was that it was their problem, not mine. Needless to say, we have bought dyson products ever since.

As for Hotpoint...I will NEVER buy anything off of them again. I'm not even going to go into all the hastle i've had with them and their crap. God it makes my blood boil when I think back on how they treated us.

[shetlandpaul]

have you checked its waste trap. we have had that happen and it was bunged up with straw and fluff.

[Roxy]

The nice washing machine man told me to try that before he mended it, as apparantly thats the main cause of the problems, stuff getting stuck.  But there is definitely nothing in our machine.

[benkt]

I was called into an emergency washing machine waste-trap emptying crisis this morning - toddlers and the things they stuff in to their pockets! On the plus side, amongst all the rubbish was £1.05 of coins - so at least I got paid!

[doganjo]

under the "free parts" warranty we would have to (wait for it!)
pay either £104 upfront, with no guarantee it is repairable, or
pay £14.99 every month for 12 months, and if they can't repair it, we get a replacement "free"  .... er no, I'll have paid £179.88 actually!     
I said no way... she put me on hold while she spoke to her supervisor, then said we could pay £11.99 per month instead!
  so hang on, if I cant afford Hotpoint's extortionate fees, they can immediately reduce it, but still its not a warranty is it!
I said I'll get back to them ...  and phoned the Hotpoint approved man down the road who will come round on Thursday, and I'm sure will charge a whole lot less to fix it, if our experience with him is anything to go by.
  So what if it voids the warranty - its no use to me if they want to charge that amount of money....   

Same thing happened to me, but I didn't know anyone who could repair it so I took the monthly scheme,the chap came along and remove a plug of dog hair from the inaccessible filter at the back of the machine which he told me no-one else was allowed to touch.  It took him 5 minutes but I couldn't get out of the contract.  It happened again about a year later - just after the contract expired, so I shoved it outside and bought a new one.  My cousin came down one day and asked why the machine was outside, promptly opened it up, cleared it out so I now have a dog bed washing machine in the garage!  Wish I'd called him the first time!  What a con - and they prey on vulnerable women!

[northfifeduckling]

we also bought a second hand one cheaper than the repair for the Hoover just past its warranty of course  would have cost - erghh, no, cheaper than just the call-out charge! Got a second hand fan oven there for £ 20, too.The only thing I insure each time is the breadmaker and that was worth doing.

[ellisr]

We bought a bosch machine probably 9 years ago now and it broke down the first time a few weeks ago. So I asked OH to get a repair man out which as usual he didn't do, so I lost my temper read some articles on the internet pulled out the machine and lay it on it's side squeezed the drain pipe and removed and replaced all the electrical connections to the motor. I popped it upright and it works like a dream. Crisis over and no man needed

[sausagesandcash]

Crisis over and no man needed

Don't you need a man to tell " Told you so!! " Lmao