I did confront the manager, without an appointment
I wrote a letter to head office; nothing came of it as a there was no proff, they did appologise and asked if I would stay with them: I changed banks and took accounts and insurances with me of course: Within a few weeks the manager dissapeared from the branch
wether that was a transfer or a repremand I have no idea.
I moved banks on the simple base of miss trust. I guess what I'm trying to say is careful who you share your great business ideas with, it can turn and bite you in the bottom
To show Im not all mister negative
A friend who started up and made a successful business, did a similar thing and had a few thousand and a great deal of promotion from the whole affair, hes been going a good twenty years now, so as ever two sides to every coin.