Author Topic: Texere (Read 2140 times)

SallyintNorth · « **on:** October 19, 2015, 10:18:57 pm »

Just in case anyone uses them and isn't aware... Texere sadly went into liquidation earlier this month. linky

There's a thread discussing the handling of orders placed in the week before liquidation, and what to do if you are awaiting materials ordered, on Ravelry linky

A couple of people had placed orders and heard nothing; knew about it only through the Ravelry thread. So I thought I'd better post here, in case anyone on here was in a similar position.

Fleecewife · « **Reply #1 on:** October 19, 2015, 11:59:27 pm »

Thank you for passing this on Sally. I haven't used Texere for a while but I'm sad to hear it's gone under.

Bionic · « **Reply #2 on:** October 20, 2015, 09:40:05 am »

I am waiting for an order to arrive. They did send me an email though explaining they had gone into liquidation and all orders would be filled, unless they were out of stock of the items. Apparently everything has been sent to another company to dispatch and they said we should get our orders within 3 weeks.

SallyintNorth · « **Reply #3 on:** October 20, 2015, 10:10:10 am »

Sally, the advice on Ravelry seems to be to hope for the best but prepare for the worst - so register a potential problem with PayPal or your card company, which you can stop if your goods show up. At the least, make sure you know the deadline for registering a dispute or whatever, and do so before that date.

Did you order before or after the 50% sale? Some people who ordered on the first few days of the sale have received their orders, others are still waiting and hoping. Most do seem to have alerted their credit card companies or PayPal to the situation.

It sounds as though the directors have made every effort to ensure that all orders placed before they went into liquidation will get fulfilled, but now the liquidators are in charge of course at Texere and no-one knows who this third party is, or how complete or otherwise the information they have, nor what stock they have available to them to fulfil the orders... $:-\$

A horrible situation all round. Lost jobs, who knows what the directors themselves will have lost, not to mention the stress of going through such a process.

Bionic · « **Reply #4 on:** October 20, 2015, 11:08:17 am »

I ordered from their 50% sale but a week before I had the email to say they had gone into liquidation. So I am still hopeful.
I will register my claim but it wasn't a huge order so not too much to loose in any case.

It is very sad for them though and yet another supplier gone.

TheGirlsMum · « **Reply #5 on:** October 20, 2015, 11:16:58 am »

I phoned up to order the day after the 50% sale and the lady said the computer system had gone down so I couldn't place an order she didn't mention liquidiation .......

Will have to find an alternative supplier for cotton to weave into tea towels.....any suggestions?