I am only mad about the phone service bit, I rang them again yesterday to change the car over and the lady was VERY nice to me, seems like my problem is the fact I have 2 membership registrations and one has lapsed but then I took out a basic one, so, the phone calls to "rescue" me seem to take ages and ages and I never seem to have my phone fully charge or topped up when I break down. I also have bad titinus and being on the phone all that time makes it horrendouse, all I can hear is a constant high whistle like a signal in my head, thats made much much worse after long phone calls...I think thats what started it in the past..I only have it in o ne ear but dare not use the other to listen to the phone otherwise both would be affectecd....the ageing process makes all things worse!!!! THanks anyway...