The Accidental Smallholder Forum

Community => Coffee Lounge => Topic started by: tizaala on March 23, 2013, 06:21:36 am

Title: Singapore Airlines,
Post by: tizaala on March 23, 2013, 06:21:36 am

after Gabi's aborted flight to Munich yesterday we rang Singapore airlines and explained why she couldn't make it to the airport, so they booked her onto this morning's flight and e-mailed her new ticket, It snowed most of yesterday , so last night we rang them again- they booked her onto Sundays flight and again e-mailed her new ticket. I tentativeley asked if we had to pay as it was such short notice,
 " No , your ticket is paid, these are exceptional circumstances, we do understand your difficulty in getting to the airport , if we have to keep doing this every day then we will, have a nice day......"
Try getting that from Easyjet or Ryan..
It snowed all night and is still falling .this mornings pics taken at 0500hrs.  Will it be gone by Sunday ?

Title: Re: Singapore Airlines,
Post by: HappyHippy on March 23, 2013, 07:39:35 am

Wow, great customer service Tiz  :thumbsup:

Hope the snow is all away for Gabbi for Sunday  :fc:

Title: Re: Singapore Airlines,
Post by: Bionic on March 23, 2013, 09:52:48 am

Hope Gabi manages to get her flight  :fc: .  I have flown Singapore Airlines a few times and their service is very good.

Title: Re: Singapore Airlines,
Post by: deepinthewoods on March 23, 2013, 12:45:46 pm

wow, that is what you cal service. hope gabi makes the flight,

party??????

Title: Re: Singapore Airlines,
Post by: YorkshireLass on March 23, 2013, 01:27:31 pm

 :thumbsup:
I do like Singapore airlines.
Hope it all works out.

Title: Re: Singapore Airlines,
Post by: Rosemary on March 23, 2013, 03:09:48 pm

Hope Gabi makes her flight  :fc:

Good service from the airline too.

Title: Re: Singapore Airlines,
Post by: happygolucky on March 23, 2013, 03:41:52 pm

 :fc: that IS good customer service, I missed my prbooked train (chatting :innocent: ) and had to pay again for another ticket on the train a few mins later.....another £99.....I  wonder who my Ex is flying back from Australia with? hes going to got a shock, hope he packed his thermals  :cold:

Title: Re: Singapore Airlines,
Post by: Lesley Silvester on March 23, 2013, 10:57:57 pm

I'm very impressed.  Hope Gabi makes it this time.

Sandy, that's very charitable of you.  If it were my ex I'd be hoping he DIDN'T bring thermals.   ;D

Title: Re: Singapore Airlines,
Post by: tizaala on March 24, 2013, 06:53:34 am

We rang them again last night to cancell as we are still snowed in. they have now moved her to Tuesday . They are brilliant , and so helpfull and understanding of the situation, can't praise them enough.  :trophy: :bouquet:
 
Our landlord came to feed his animals yesterday--got stuck in a five foot snowdrift- had to walk here and get the tractor with the big bucket and dig his truck out, he was the first person down the lane for two days , horrendous conditions,
So sorry for all the folks with no electricity  and heating.  :thinking: