I tried phoning them a few months ago & was put through to some old biddy who sounded like she was a bit hoity toity.
She was all Mr Lovatt this, Mr Lovatt that ... felt like asking her if the sun shone out his backside too
Needless to say, i don't think i'll be phoning back in a hurry.
Try Colin Kerr at Drum, Rosemary... he's on the agents map. Not sure if he's still going, as he took a stroke earlier this year, but worth a call.